Cohn & Dussi Bulletin Consumer Financial Protection Bureau (CFPB) Debt Collection Rule Regulation F, 12 CFR Part 1006


This rule amends Regulation F, which implements the Fair Debt Collection Practices Act (FDCPA), to prescribe federal rules governing certain activities of debt collectors, as that term is defined in the FDCPA. The rule provides enhanced guidance on communications, including safe harbors and the use of modern technology methods for sending communications.


  • The rule was released in two parts in 2020 and is effective as of November 30, 2021.
  • Part I was released in October 2020 and mainly focused on communications between the consumer and the debt collector and the use of new technology.
  • Part II was released in December 2020 and mainly focused on the initial model validation notice and credit reporting.
  • The rule provided model form language and voice-mail scripts, along with examples for applying the rule in practical situations in the Official Interpretations section.


  • Expands the FDCPA disclosure requirements to itemize the debt and provide a validation period end date on the MVN when used as the initial notice.
  • Provides 4 categories of information:
    • Information to help consumers identify the debt.
    • Information about consumer protections.
    • Information to help consumers exercise their rights.
    • Other statutorily required information.
  • The MVN must be clear and conspicuous and requires the inclusion of an itemization date, which is one of five reference dates for which a debt collector can ascertain the amount of the debt.
    • Judgment Date.
    • Charge Off Date.
    • Last Payment Date.
    • Last Statement Date.
    • Transaction Date.
  • The MVN must contain the itemization date, the amount of the debt on the itemization date, and an itemization of the current amount due reflecting interest, fees, payments, and credits since the itemization date. All fields must be completed without any blanks.
    • Balance as of Itemization Date Selected.
    • Amount of Interest Charged Since the Itemization Date.
    • Amount of Fees Charged Since the Itemization Date.
    • Amount Paid or Credited toward the Debt Since the Itemization Date.
    • Yielding the Total Amount of the Debt Now.


The rule allows a debt collector to use e-mail and text messaging subject to certain limitations:

  • E-mail and/or text require prior consent and a reasonable and simple method to opt out of the communication.
  • E-mail and text messaging are not subject to the call count frequency limitation.
  • CFPB will review the cumulative effect of conduct of the volume and frequency use of all communication methods to ensure that the effect is not to harass or be abusive.


  • An attempt to communicate; is not a communication about a debt.
  • A safe way for debt collectors to leave a message requesting a return call from the consumer.
  • LCM is a v-mail for the consumer.
  • LCM has required content and may include option content.
  • Required Content:
    • Business name of the debt collector that does not indicate that the debt collector is in the debt collection business.
    • A request that the consumer reply to the message.
    • The name(s) of a natural person the consumer can contact at the debt collector.
    • A telephone number the consumer can contact the debt collector to gain a reply.
  • Optional Content:
    • A salutation.
    • Date and time of the message.
    • Suggested dates and time to reply to the message.
    • A statement that the consumer may speak to any of the debt collector’s representatives.


The rule states that a violation is presumed:

  • If a debt collector places telephone calls to a particular person in connection with a particular debt more than 7 times within 7 consecutive days, or
  • After having a telephone conversation with a particular person regarding a particular debt, the debt collector makes a call within 7 days of that conversation.
  • Included in placed telephone call count:
    • Limited Content Message/Voice-mail.
    • Unanswered calls (telephone ringing).
    • Ringless messages left at any number, if applicable.
  • Exceptions:
    • Busy or not connected to the number called/out of service.
    • Misdirected calls.
    • Calls placed with a person’s prior consent given directly to the debt collector and placed within 7 days of consent.
    • Calls placed to authorized third parties.
  • The rule focuses on particular debt and particular person; not particular telephone number.


The rule also provides the following requirements:

  • Update to consumer definition to include a deceased consumer.
  • Probate initial communication must be directed to a named personal representative of the decedent’s estate; not the estate in general.
  • Credit reporting may only occur after communication with consumer about the debt.
  • Prohibition against inconvenient time and place expanded to include e-mail and texting limitations.
  • Record retention requirement of 3 years.

Meet us at SFNet’s 77th Annual Convention

SFNet's 77th Annual Convention

We are looking forward to seeing our clients and colleagues at SFNet’s 77th Annual Convention in Phoenix, AZ, November 3rd-5th, 2021.  The Secured Finance Network, or SFNet, is known as the essential resource for organizations and professionals in the secured finance industry. Learn more about the convention here:

afs auto finance summit

The 2021 Auto Finance Summit

We are excited to see our clients and colleagues at the 2021 Auto Finance Summit in Las Vegas, October 27th-29th, 2021.

The AFS is the premier industry event for the auto finance industry.

Learn more about the summit here:

nefa news

See you at the NEFA Funding Symposium

We look forward to attending the 2021 National Equipment Finance Association Funding Symposium in Charlotte, NC, October 12th-15th, 2021.

At Cohn & Dussi, we are proud to be long-time members of NEFA, a national trade association of professionals who serve the equipment leasing and finance industry.

We hope to see many of our clients and colleagues there.

Non-Prime Auto Financing Conference Logo

The NAF Association’s Non-Prime Auto Financing Conference

We look forward to seeing our colleagues and clients at the National Automotive Finance Association’s 25th Annual Non-Prime Auto Financing Conference in Plano, Texas, August 30-September 1, 2021.

The conference is known as the premier event for the non-prime auto financing industry. 

News thumbnail for William Delaney interview

Attorney William Delaney Talks to WPRO Radio about Eviction

Reconnect Reunite

We will be attending the ELFA 60th Annual Convention

reunite updated

We are excited to see our clients and colleagues at the 60th ELFA  Annual Convention. We are proud of our 25 years of membership in the Equipment Leasing and Finance Association (ELFA), the premiere trade association representing companies in the nearly $1 trillion equipment finance sector.

Learn more about the convention here:

nefa news

Boston law firm Cohn & Dussi hires two new attorneys and new CEO

elfa news

New Hires at Cohn & Dussi in Boston

Cohn & Dussi Recognized for 25 Years of Membership in the Equipment Leasing and Finance Association

We are proud to announce that Cohn & Dussi has been recognized for 25 years of membership in the Equipment Leasing and Finance Association (ELFA). ELFA is the premiere trade association representing companies in the nearly $1 trillion equipment finance sector.

As a member of ELFA, Cohn & Dussi joins forces with other leading companies in the equipment finance sector. ELFA members are the driving force behind the growth in the commercial equipment finance market and contribute to capital formation across the U.S.

The association’s 575 members include independent and captive leasing and finance companies, banks, financial services corporations, broker/packagers and investment banks, as well as manufacturers and service providers. ELFA exists to provide member companies a platform to promote and advocate for the industry, including attracting and developing new and diverse talent; a forum for professional development and training; and a resource that develops information about, and for, the industry.

ELFA President and CEO Ralph Petta congratulated Cohn & Dussi on achieving 25 years of membership and thanked our firm for its participation in and many contributions to the association and industry.

“Since its founding in 1961, ELFA has united the equipment finance industry under one umbrella to learn, do business and advocate for equipment finance and its important role in the U.S. economy,” said Petta. “Over the years, member companies have evolved and innovated to meet changing customer needs. This speaks to the strength and resilience of our industry as it equips American businesses to succeed and prosper. We congratulate all the companies celebrating milestone membership anniversaries in 2021, which also happens to be ELFA’s 60th anniversary.”